Thursday, November 26, 2009

Fix the Tools

It was obvious that the software should have been smart enough to pick the correct provider level once you put in the provider, since that never changed and remembering is something that computers do very well. We agitated for that change with our software vendor and eventually got it in an upgrade, since we couldn’t pay for custom programming. That mistake doesn’t happen anymore.

Doing the Right Thing
and Achieving All Your Goals at the Same Time


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