Monday, November 23, 2009

Make It Easier to Do Correctly Than to Make a Mistake

We tell people when they have errors or omissions, every time, at the time, and let them fix them. We are willing for people to make the same mistake or ask the same question 100 times. It hardly ever takes 100 tries for someone who is doing the work (and correcting the mistakes) to get it right. So, if the same mistake keeps happening over and over again, we start thinking about what is causing it. We think about alternative ways of accomplishing the goal and things we can do to make it easier to do the task correctly and harder to make the mistake.

Doing the Right Thing
and Achieving All Your Goals at the Same Time


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