If They Can't Get It Right in 100 Tries, There Must Be Something Wrong with the Procedure

Standard procedures are great for almost any work you do with other people. When everyone has agreed on a way to do something, tested it, refined it, and put it in practice, the work can be done by anyone. Training and, therefore, the way the work is done, is consistent. The output is the same no matter who does the work. Everything doesn’t fall apart because the person who does that work is sick, on vacation, or leaves the group or the company. Still, one of the most important things about maintaining standard procedures is being able to adapt quickly to current conditions, and being willing to throw them out and start over when they don’t work.

Doing the Right Thing
and Achieving All Your Goals at the Same Time
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