If Mistakes are Too Easy to Make, They Never Stop Making Them

People got pretty good at doing what they had to do and, considering the circumstances, we did pretty well, but these mistakes were so easy to make, nobody ever really stopped making them, not even the people who had been there for years. New people really had a hard time. We figured out what would be needed to make it easier to do these tasks correctly.

Doing the Right Thing
and Achieving All Your Goals at the Same Time
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