Let Them Fix Their Own Mistakes

We also try to help people remember what needs to be done. We do that by letting them know each and every time that it is not correct. It is not a punishment and there is no penalty except that they have to correct the error. The person who is checking or auditing the work just returns it to the person who did it every time and so does anyone who notices a mistake when they go to add the next referral or claim. Even though we know it’s just an oversight, we don’t fix it for them. We don’t wait until there are a certain number of them before we say anything. And, we don’t tell them that they “always” make that mistake sometime after the fact and not give them the examples.

Doing the Right Thing
and Achieving All Your Goals at the Same Time
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