Make It Easier to Do It Right

A sure sign that a procedure needs to be reviewed is when the procedure makes it easier to make a mistake than to do something right. You can see this most clearly when you are training new people, but you can also see it to a lesser degree with the people who are experienced in the procedure. If people make the same mistake over and over again, it could be because that is the most logical or intuitive way to do it. People can learn to do something illogically or counter-intuitively, but it is a constant struggle.

Doing the Right Thing
and Achieving All Your Goals at the Same Time
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