Help Them Feel Confident

I was sitting with someone one day that I was training and she was having trouble remembering all the steps in the task I was teaching her. A few times, she even forgot a few that she had remembered previously. She turned to me with a disgusted look on her face. I thought of all the things I could say to her, but it seemed shortest and best to say, with confidence, “You know, this is going to seem really easy once you’ve done it a few hundred times.” She laughed and went back to practicing.

Doing the Right Thing
and Achieving All Your Goals at the Same Time
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