Treat Them Like Intelligent People Who Can Make Their Own Decisions

So, we would make recommendations, tell them what we thought the benefits would be of following our recommendations, tell them what the consequences could be of not following our recommendations and how likely we thought they were, and leave it up to them. Actually, we treated them like intelligent people who could make their own judgments based on the facts. We did not pressure them. Only the truth of the situation pressured them. We did not tell them what to do. We just told them what they needed to know so they could succeed.

Doing the Right Thing
and Achieving All Your Goals at the Same Time
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