All You Can Do is Tell Them, You Can't Make Anyone Do Anything

I used to think that managers could make the people who worked for them do things. It is the main management task, I thought. I was disgusted with managers who couldn’t make their staff get to work on time, enter data in the computer correctly, do the filing, or stop fighting amongst themselves. That manager is lazy, incompetent, or is trying to be “friends” with everybody instead of doing their job, I thought.

Doing the Right Thing
and Achieving All Your Goals at the Same Time
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