Wednesday, September 23, 2009

You Can't Make Customers Do Anything

Eventually, I gave up on being a manager and became a computer support person. There were things I would have liked to make my customers do. Like not turn off the computer when the program is still running. Like come to training so they could learn how to use the software correctly. Like buy a new server before the antique they had been using for the last seven years finally crashed for good. But, everybody in computer support knows you can’t make the customer do those things. We would tell each other stories about the occasional imprudence of our customers. And we always gave each other the same response -- a sympathetic nod, a shrug, and “All you can do is tell ‘em.”

Doing the Right Thing
and Achieving All Your Goals at the Same Time


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