Saturday, August 01, 2009

When People Don't Understand, Listen Better

When people don’t understand you, it’s because you don’t understand them. If you had really known what they were saying, your statements would have responded to theirs (even if you disagreed) and would have made sense to them. Maybe you started making assumptions about what they were thinking or feeling and responded to that instead of what they were saying. Maybe what they said didn’t make sense to you, so you just said what you wanted to say without trying to understand them first. Maybe something else was going on. But whatever was going on, when people don’t understand you, it’s because you’re not listening.

Doing the Right Thing
and Achieving All Your Goals at the Same Time


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