Saturday, April 11, 2009

Ask Instead of Accuse

When I found something that didn’t seem right, I would try to start the conversation in a way that didn’t accuse, let me give and receive information, and didn’t make the other person mad. The one that worked for me was, “Can you take a look at this for me?” Then I let them look it over for a minute or two. Many times, they would see what was bothering me right away and say, “Yep, that’s a mistake, I didn’t mean to do that.” If they said something like that, then I said something like, “I’ve done that, too, it’s easy to miss that.” If it wasn’t a mistake, they might explain why they did it that way and convince me their way was better. If not, I might say something like, “I see what you mean, but wouldn’t it be better if we did it this way?” and show them what I thought. Whatever we decided to do, no one had to feel bad and no one had to get mad, which only gets in the way of this task and everything else we need to do together.

Doing the Right Thing
and Achieving All Your Goals at the Same Time


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