Saturday, April 04, 2009

Customers Are Perfect

When I started working with customers instead of coworkers, I came to understand that I could not hold them to the same standard of perfection that I had always demanded of others. First of all, they were already perfect in their own way, just because they were my customers. (They chose me, didn’t they!) Second, if they did not do everything perfectly, it was not going to be their fault, is was going to be my fault (in their eyes, at least) – I didn’t teach them what they needed to know, I didn’t set it up properly, the software wasn’t “user-friendly” enough. And last, if I insulted them or made them unhappy, they would go find someone who treated them better, immediately.

Doing the Right Thing
and Achieving All Your Goals at the Same Time


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