Sunday, April 05, 2009

Whatever Works, Whatever It Takes

I found out that customers don’t care about your perfect procedure or your wonderful software, they care about getting their work done. I learned to focus on the goal and not worry about people’s little idiosyncratic ways of doing things. Whatever works! And if they did have to learn to do something a particular way for it to work, I didn’t mind telling them how to do it a hundred times or a hundred different ways. Most things, they would end up doing thousands of times. It didn’t matter if some of them were slow to pick it up at first. All my customers got faster and better than me eventually. I just had to get them through that first hard part, until the gears meshed and they took off on their own. Whatever it takes!

Doing the Right Thing
and Achieving All Your Goals at the Same Time


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