Thursday, April 09, 2009

Stop Trying to Figure Out What is Wrong With Them

Out of necessity, I had stopped trying to figure out what was wrong with my customers and had started assuming that they were doing the best they could. My job wasn’t to find fault, it was to help them. This new way of doing things worked even when, I suspect, the person wasn’t really interested in learning what I was trying to teach them or when they were distracted by personal problems or whatever else prevents someone from learning. Even though I was willing to tell them how to do something 100 times, I never found anyone who wanted to keep calling and asking me more than three or four times.

Doing the Right Thing
and Achieving All Your Goals at the Same Time


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