Step 3

Believe in people.
Everyone is doing the best they can.
Everyone is trying to do the right thing.
Everyone has a good reason for what they say and do.

Start with those statements:
I know you are doing the best you can.
How can I help you? What do you need?
I know you are trying to do the right thing.
How will this help? What is your plan?
I know you have a good reason.
Why? What is going on?