The Man Who Listened Well (Continued)

When someone comes to see you, look up and smile. Smile so wide that it crinkles your eyes up a little. Believe that they might be coming to tell you something interesting and valuable. Invite them to sit in your most comfortable chair. Turn away from other distractions and give them your full attention. Make yourself still. Concentrate on what they are saying. Let them finish talking. Ask questions to see if you understand them exactly. Think for a moment. Show that you understand and agree by stating the thought in your own words and by your smile. Show that you understand but disagree by stating what you thought was right and where it went wrong and why. Be glad when people understand and agree to do it your way. Be glad when they decide to try it their way and succeed. The best gift, reward, incentive is listening.