Friday, October 27, 2006

I'll Take That Job

It happened to me once by accident and now every day I try to get there again on purpose. The job was fun! We were all in it together. Our only motives were to make things better for our customers (patients, because it was a doctor's office) and more efficient for ourselves. We asked for ideas from everybody. Ideas bounced off each other and got better and better. The owner was our champion, who listened to and appreciated and rewarded us. Ideas that worked were applauded, no matter where they came from. We even remodeled parts of the office to fit our purposes better. Nobody got blamed for failures. They were good ideas that didn't work. We just tried something else. Mistakes we responded to with training and thinking about how to make it more difficult to make the mistake again. Wow! It was educational. It was exciting. It transcended excitement and became pure joy.

Doing the Right Thing
and Achieving All Your Goals at the Same Time


Post a Comment

Links to this post:

Create a Link

<< Home