Section 2

LISTENING


To do the right thing and achieve all your goals, you need lots of information. Here’s how to get it:

Listen Very Carefully

Welcome Information, Criticism is Information

If You Have a Choice, Don’t Choose to Be Hurt

Examine Your Motives

Targeting Problems is Good, Targeting People is Evil

If You Want Someone to Do Something for You,
You Have to Be Completely on Their Side

When People Don’t Understand You, Listen Better