What You Want to Hear

I have never had any trouble listening to information that I wanted to hear. If my boss told me I was doing a great job, I said thank you for telling me. If my coworker let me know that new procedure worked great, I kept that procedure and improved upon it. If my customer said I really helped her, I remembered and tried that method with the next one. As long as people told me what I was doing right, I had no problem being successful.

Doing the Right Thing
and Achieving All Your Goals at the Same Time
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